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July 2, 2009
Abandoning Service Design
"Service design faces an uphill battle here in the US. There's plenty of interest on the design side but we need more voices speaking to the business side of the equation. For better or worse, Merholz is one of the few people with access to a platform for making that argument." (Jeff Howard - Design for Service)
Posted by PJB at July 2, 2009 12:56 PM