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June 29, 2009
Preso: Reiss On e-Service (UX London)
"Service is 100% about user experience, although user experience is not 100% about service. But as UX designers, we can learn a lot from the service-management gurus of the 1980s, who (lucky for us) don't understand digital media." (Presos tagged 'UXLondon')
Posted by PJB at June 29, 2009 9:46 AM