July 2004
"In their influential paper, Dervin and Nilan compared and contrasted the 'traditional' and 'alternative' paradigms for human information behaviour research, highlighting the inadequacies of the former and promoting the importance of the latter. In this paper, we argue that the two paradigms are not irreconcilable. We offer a research framework that allows qualitative and quantitative views of the same problem to be combined using systems models. We demonstrate how this approach can be used to reconcile the six key differences between the two paradigms as argued by Dervin and Nilan." (David Johnstone et al. - Information Research July 2004) - courtesy of chris mcevoy
Posted by PJB on July 30, 2004 | Classification: Information design
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"(...) the 80/20 Rule: we pick a small set of locales that require minimal translation, are reasonably easy to design, are owned by people who want to cooperate with our efforts, and provide the business with most bang for its buck." (Louis Rosenfeld)
Posted by PJB on July 30, 2004 | Classification: Information architecture
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"Nine-tenths of meaning can be gained from scanning a page that has other representational elements besides text - provided they are of course relevant to what's being said. In other words, information design needs to be intelligent and thoughtful." (The Plain Language Association International)
Posted by PJB on July 29, 2004 | Classification: Writing
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"This survey compares 10 web sites through elements of their layout: styles, page construction and elements. The survey seeks similarities and differences between those well known web sites, built by famous, talented designers. What can be observed is that those web sites agree on implicit, internalized layout and design norms (Consensus rate), and that deviance from these rules (Dissidence rate) is uncommon." (François Briatte) - courtesy of douglas bowman
Posted by PJB on July 28, 2004 | Classification: Information design
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"The most important thing about a brainstorming session is what happens after it ends." (Scott Berkun) - courtesy of column two
Posted by PJB on July 28, 2004 | Classification: UCD
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"Follow these six guidelines for how to write effective link text and your site visitors will be able to find what they're looking for quickly and efficiently." (Trenton Moss - evolt.org)
Posted by PJB on July 28, 2004 | Classification: Writing
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"Problems start when forms are forgotten or not given the attention they require. Forms are not seen as exciting or prestigious when compared to a glossy brochure, so they are often left with no owner or person responsible for them, which leads to inconsistency and confusion." (Lift)
Posted by PJB on July 27, 2004 | Classification: Information design
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"User Engineering is a major advancement because it delivers value, not simply Ease of Use. We all salute the flag called Ease of Use, but when it comes time to pay for it, people are reluctant if they can't see the tangible value of a product. So if you try to identify that value up front, it makes investing in the product more concrete for the buyer." (IBM Ease of Use)
Posted by PJB on July 27, 2004 | Classification: Interviews
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"The sites often made it hard for users to find policies on particular topics due to poor information design, such as structure and labelling, and poor interaction and visual design, where it was unclear where links were taking the user." (ZDNet Australia)
Posted by PJB on July 27, 2004 | Classification: Information design
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"(...) addresses the critical area of 3D user interface design - a field that seeks to answer detailed questions that make the difference between a 3D system that is usable and efficient and one that causes user frustration, errors, and even physical discomfort. The authors present practical information for developers, the latest research results, easy-to-follow guidelines for the UI designer, and relevant application examples. While there are quite a few books devoted to user interfaces in general and to 2D user interface design in particular, 3D user interfaces have received significantly less attention." (Doug A. Bowman et al.) - courtesy of nooface
Posted by PJB on July 27, 2004 | Classification: HCI
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"Gathering great people with great ideas under one roof does not necessarily create an economically sustainable company." (Peter J. Bogaards - InfoDesign: Understanding by Design)
Posted by PJB on July 26, 2004 | Classification: Special
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"If brand loyalty is best measured by gut feeling then there are few better ways to test its strength than when a customer requires support, because that’s when feelings are high. Today, most organizations pretty much wash their hands of the customer after they’ve sold them the product. This is a shot-sighted strategy." (Gerry McGovern)
Posted by PJB on July 26, 2004 | Classification: Information design
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"Interaction design is the art of facilitating or instigating interactions between humans (or their agents), mediated by products." (Dan Saffer) - courtesy of elearningpost
Posted by PJB on July 22, 2004 | Classification: Interaction design
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"Intelligence is moving to the edges, flowing through networked computers, wireless devices, empowered users and distributed teams. Ideas spread like wildfire. Innovations emerge from uncharted borderlands. Information is in the air, literally. We’re exploring a new world called cyberspace, and we’re navigating without a map." (Peter Morville - Digital Web Magazine)
Posted by PJB on July 22, 2004 | Classification: Information architecture
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"Interaction designers are famous for complaining about products that are poorly designed, and wishing they had the opportunity to redesign them. In this article, Dave Cronin reminds us that there are many well-designed products out there, too. He offers a selection of products you can use today that do a good job of meeting Dave's criteria for 'good' design." (Dave Cronin - Cooper)
Posted by PJB on July 22, 2004 | Classification: Interaction design
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"What I try to do is to explain things to people, and for people, and sometimes to companies about themselves. Taking some complex procedure, or event, or set of numbers, and making it understandable for people that haven't got a clue about it in the first place." (Mike Buchheit - Creative Refuge)
Posted by PJB on July 21, 2004 | Classification: Interviews
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"For years now, the 'ROI of User Experience' has been sought as a means to justify larger corporate investments in web design. Although ROI methodology can be a useful tool for prioritizing possible web development projects, by itself ROI is not the answer to building a stronger user experience design competency." (Scott Hirsch - Adaptive Path)
Posted by PJB on July 21, 2004 | Classification: User experience
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"Aza Raskin talks about The Humane Environment, his father (inventor of the Macintosh), and challenging the status quo. This apple doesn't fall far from the tree." (ACM Ubiquity)
Posted by PJB on July 21, 2004 | Classification: Interviews
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"With apologies for the delay, here are links to the presentation Christina Wodtke and I delivered at the webvisions 2004 conference this past Friday in Portland, Oregon." (Nate Koechley - natek)
Posted by PJB on July 21, 2004 | Classification: Information architecture
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"The computing world is based on one principal system of conventions -- the simulation of hierarchy and the simulation of paper. The article introduces an entirely different system of conventions for data and computing. zzstructure is a generalized representation for all data and a new set of mechanisms for all computing. The article provides a reference description of zzstructure and what we hope to build on it. (...) Simplicity is not cheap, and simple design is very difficult." (Theodor Holm Nelson - Journal of Digital Information: 5.1)
Posted by PJB on July 21, 2004 | Classification: Hypertext
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"This special issue arises out of a panel held during the ACM Hypertext '03 conference at the University of Nottingham. Panellists were invited to sell their vision as 'the next big thing' in hypertext, either to supplement, augment or supplant 'modern day' systems, which, let's face it, is the Web." (Helen Ashman and Adam Moore - Journal of Digital Information 5.1)
Posted by PJB on July 21, 2004 | Classification: Hypertext
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"A usability overview of one of the larger open source software projects: the 2.6 version of the GNOME desktop and developer platform. We look at how well GNOME lives up to its challenge of being the desktop for the masses, including a lengthy survey of a group of new users and their reactions to the system." (User Instinct)
Posted by PJB on July 21, 2004 | Classification: Usability
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"Share that talent with others. Nothing has been as fulfilling for me as sharing what I've learned with others. Publish a blog, join mailing lists, speak at conferences. Never hoard what you know."
(Peter J. Bogaards - InfoDesign: Understanding by Design)
Posted by PJB on July 20, 2004 | Classification: Special
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"Brand experience is the strategic, holistic business approach to the application of various design and media. It represents the upward growth and convergence for designers of all types." - Presentation WebVisions 2004 (Dirk Knemeyer - Involution Studios)
Posted by PJB on July 20, 2004 | Classification: User experience
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"In many ways this is a model project: it provides empirical evidence of successful problem-solving methods in information design with clear evidence from before and after the introduction of the new designs. It stands on its own as a case study of successful information design, and much of this paper is concerned with the detailed methods that were used and the resulting performance of the designs." (Phil Fisher and David Sless - CRIA)
Posted by PJB on July 20, 2004 | Classification: Information design
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"The world can be divided into two basic categories: people who like chocolate, and people who like gummies. Chocolate is serious, sexy, and secretive. Gummies are fruity, cheerful, and transparent. Whereas chocolates are often shaped as simple cubes, bars, and domes, gummies masquerade as worms, sharks, strawberries, coke bottles, teddy bears, cartoon characters, and more. Gummies promise a bright world of postmodern illusion, while chocolates imply a dark modernist sublime. It looks like the gummy people were behind the visual design of Apple’s OS X." (Ellen Lupton - Voice: AIGA Journal of Design)
Posted by PJB on July 20, 2004 | Classification: HCI
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"The structure and culture of a typical prepackaged software company is not attuned to the long-term needs of society for software that is part of its infrastructure. This essay discusses the ecosystem needed for development that better meets those needs." (Dan Bricklin)
Posted by PJB on July 20, 2004 | Classification: Information design
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"Follow your passion with dedication and talent and money will follow." (Didier Hilhorst) - congrats!
Posted by PJB on July 19, 2004 | Classification: Weblogs
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"As the second year of the Asilomar Institute for Information Architecture comes to a close, we can look back to see an organization that has grown beyond our early expectations. Building on the accomplishments of our first year, our membership has grown 37% in the past year, to over 560 people from over 40 countries. We also continued to build more services and events to promote information architecture (IA) and educate practitioners." (Asilomar Institute for Information Architecture)
Posted by PJB on July 19, 2004 | Classification: Information architecture
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"Because typical experiences will differ, the mentality of the typical Internet user, or Homo interneticus, is likely to be significantly different from that of the typical reader of printed works or of writing or of the typical member of purely oral cultures. These differences include deep assumptions about time and space, authority, property, gender, causality and community." (Michael H. Goldhaber - First Monday 9.6)
Posted by PJB on July 19, 2004 | Classification: UCD
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"Testing ever-more users in card sorting has diminishing returns, but you should still use three times more participants than you would in traditional usability tests." (Jakob Nielsen - Alertbox)
Posted by PJB on July 19, 2004 | Classification: Information architecture
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"Here is the essence of the theory: When one encounters a new situation (or makes a substantial change in one's view of the present problem) one selects from memory a structure called a Frame. This is a remembered framework to be adapted to fit reality by changing details as necessary. A frame is a data-structure for representing a stereotyped situation, like being in a certain kind of living room, or going to a child's birthday party. Attached to each frame are several kinds of information. Some of this information is about how to use the frame. Some is about what one can expect to happen next. Some is about what to do if these expectations are not confirmed." (Marvin Minksy - MIT CSAI Lab)
Posted by PJB on July 19, 2004 | Classification: Classics
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"The extent of senior management involvement in the Web is a clear indication of the value of the Web to your organization. If your senior management currently don't recognize the importance of the Web, then it is vital that they are educated as to its value." (Gerry McGovern)
Posted by PJB on July 18, 2004 | Classification: Information design
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"This study evaluated the effects of white space on visual search time. Participants were required to search for a target word on a web page with different levels of white space, measured by level of text density. Screens were formatted with one of four types of graphical manipulation, including: no graphics, contrast, borders and contrast with borders under two levels of overall density and three levels of local density. Results show that search times were longer with increased overall density but significant differences were not found between levels of local density. Only the use of contrast was found to be significant, resulting in an increase in search time." (Software Usability Research Lab Usability News 6.2)
Posted by PJB on July 18, 2004 | Classification: Visual design
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"In this study, reading performance with four white space layouts was compared. Margins surrounding the text and leading (space between lines) were manipulated to generate the four white space conditions. Results show that the use of margins affected both reading speed and comprehension in that participants read the Margin text slower, but comprehended more than the No Margin text. Participants were also generally more satisfied with the text with margins. Leading was not shown to impact reading performance but did influence overall user preference." (Software Usability Research Lab Usability News 6.2)
Posted by PJB on July 18, 2004 | Classification: Visual design
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"There is far more to the Web than 'just' being the Web. Indeed, the Web is only one component of a ubiquitous network of communication, interaction and information. While each of us are tacitly aware of the bigger picture, we often do not truly recognize and understand how it all fits together, or just what the Web means to business. This is particularly important for those of us who are involved in Web design and development. While we might seem to be hotshots in the work we do on the Web, we will ultimately be doing a disservice to our employers or clients if we are not working fluidly as part of the larger operating dynamics." (Dirk Knemeyer - Digital Web Magazine)
Posted by PJB on July 18, 2004 | Classification: User experience
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"How are user-centred methods going to play a role in developing the mobile communications products and services of the future? This panel debate, a special invitation to CHI 2004, brought together the most qualified people in the industry to show delegates what they have in store." (Gerred Blyth - Usability News)
Posted by PJB on July 18, 2004 | Classification: UCD
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"Ontologies are a way of specifying the structure of domain knowledge in a formal logic designed for machine processing. The effect on information technology is to shift the burden of capturing the meaning of data content from the procedural operations of algorithms and rules to the representation of the data itself." (Michael Denny - xml.com)
Posted by PJB on July 18, 2004 | Classification: Metadata
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"But why should an information architect care about requirements when it's not his or her job to collect or create them? It comes down to simple math: it’s been my experience that a blurry definition of what a project needs to accomplish leads to a lot of extra work for the IA. So much extra work, in fact, that revisions end up taking much more effort than helping the team nail down useful requirements earlier in the process." (Dan Willis - Boxes and Arrows)
Posted by PJB on July 15, 2004 | Classification: Information architecture
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"The paradigm shift, however, will be the least of Google's problems. With its search engine advertising practices under constant scrutiny, Google faces myriad new issues by attaching targeted advertisements to emails, potentially a gross invasion of privacy. At the same time, the advertisements for mandolin dealers and instructors that come attached to posts to the mandolin mailing list are almost as valuable as the posts themselves." (Dan Brown - Boxes and Arrows)
Posted by PJB on July 15, 2004 | Classification: Information architecture
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"When designing a good user experience, it's important to remember these four principles (e.g. comfortable, intuitive, consistent, trustworthy), which should be a part of any usability or user experience specialist's toolkit. While these are not the only components of a complete experience, these principles form a solid structure upon which to build a foundation of usability, information design and brand application." (Kelly Goto - Digital Web Magazine)
Posted by PJB on July 15, 2004 | Classification: User experience
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"With all the information available, the information design challenges are daunting. But banks are learning that it is better for their customers, and ultimately more profitable for the bank, to provide all the facts and to simply focus on how best to present these facts than it is to leave customers to speculate as to what is happening with their checking account." (Chris Musto - CMP) - courtesy of karel van der waarde
Posted by PJB on July 15, 2004 | Classification: Information design
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"The best way to improve the effectiveness of your company's web site is to let your site's users lend you a hand (quite literally) through the process of paper prototyping." (troy janish - evolt.org)
Posted by PJB on July 14, 2004 | Classification: Visual design
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"Usability is great when it comes to most applications - unless one of the criteria for the application is 'challenging for the user'. Such is the dilemma of video game design." (Kevin Cheng - OK/Cancel)
Posted by PJB on July 14, 2004 | Classification: Usability
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Presentation from 'Communicating crossing borders' of May 12, 2004 (Karen Schriver)
Posted by PJB on July 13, 2004 | Classification: TechCom
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"There's a lot about the Apple Store experience that we can apply to the design of many other kinds of products - and a few lessons we can take from Apple's missteps as well." (Jesse James Garrett - Adaptive Path)
Posted by PJB on July 12, 2004 | Classification: User experience
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"The manner in which files are visually organized, all according to the popular desktop metaphor, concur with conditions applicable twenty years ago. Over time, these conditions, technical as well as user oriented ones, have radically changed. The desktop metaphor has not. This article is an offspring of personal reflections over too much time being spent traversing file structures and organizing windows in the user interfaces of today's modern operating systems." (Christian Lagerkvist) - courtesy of nooface
Posted by PJB on July 12, 2004 | Classification: HCI
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"It is said that we overestimate the short-term impacts of a revolution and underestimate the longer-term ones. I have known people who overestimated and others who underestimated the short-term impacts of the Web. I have met some who believed that after the dot com bust, the Web wasn't that important anymore. They couldn't be more wrong." (Gerry McGovern)
Posted by PJB on July 12, 2004 | Classification: Information design
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"CardSort is a software tool which helps Information Architects to conduct computer aided Card Sorting. It was created by Steffen Schilb in 2003." (Steffen Schilb) - courtesy of iawiki
Posted by PJB on July 11, 2004 | Classification: Information architecture
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"Cancer arises from the stepwise accumulation of genetic changes that confer upon an incipient neoplastic cell the properties of unlimited, self-sufficient growth and resistance to normal homeostatic regulatory mechanisms. Advances in human genetics and molecular and cellular biology have identified a collection of cell phenotypes — the main destinations in the subway map — that are required for malignant transformation. Specific molecular pathways (subway lines) are responsible for programming these behaviours." (William C. Hahn and Robert A. Weinberg - Nature)
Posted by PJB on July 11, 2004 | Classification: Information graphics
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"The ultimate technology world will be soft, flexible and addressable. But the issues will remain the same, according to interface designer S. Joy Mountford: What do people like and what do people want?" (ACM Ubiquity)
Posted by PJB on July 08, 2004 | Classification: Interviews
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"Ben Shneiderman is a professor of computer science at the University of Maryland. He is founder of the Human-Computer Interaction Laboratory and has written extensively on human-computer interaction and human factors in computing. Ben received the ACM CHI Lifetime Achievement Award in 2001. During the conference 'Interaction Design and Children' at the University of Maryland, Ivo Weevers and Wouter Sluis had the great opportunity to conduct an interview with Ben Shneiderman." (SIGCHI.nl)
Posted by PJB on July 08, 2004 | Classification: Interviews
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"InfoVis.net celebrates four years of life in cyberspace. Today we review its origins, the current situation and future plans, gathering data to build a visualization of what this site has been during this time." (Juan C. Dürsteler - Inf@Vis!)
Posted by PJB on July 07, 2004 | Classification: InfoViz
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"The best way for ecommerce sites to increase subsequent orders is to treat customers well after they place their initial order." (Jakob Nielsen - Alertbox)
Posted by PJB on July 06, 2004 | Classification: Usability
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"The Disability Discrimination Act says that websites must be made accessible to disabled people. The DRC's recent report has suddenly thrown this into the spotlight of the online community and a lot of misinformation has been thrown around. In this article, I shall attempt to put a stop to this misinformation and tell you the truth behind Web accessibility." (Usability News)
Posted by PJB on July 06, 2004 | Classification: Accessibility
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"Small screens devices, with their constrained design environment and demanding target market, compel designers to strive for highly concise, effective user interfaces. This website is the companion to the 'Small Screens, Big Lessons' seminar series, which examines the various beneficial design elements that can be found in well-designed small screen interfaces. Many of the approaches and ideas found in the user interfaces for small screens can also serve as the basis for designing more effective desktop applications and websites." (Paul D. Hibbitts)
Posted by PJB on July 05, 2004 | Classification: Information design
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"There is resistance. It comes in many different ways, and often it's from the highest-level executives who don't even realize how bad their intranet is, because they don't use it themselves." (Brad Wieners - CIO Insight)
Posted by PJB on July 05, 2004 | Classification: Interviews
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"Listening to customers and making sure your website is usable are important to website success. It is much more important, however, to have a website that delivers real value both to the organization and the reader. Going for value can sometimes mean going against customer feedback and usability best practice." (Gerry McGovern)
Posted by PJB on July 04, 2004 | Classification: Usability
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"(...) introduction of user experience as a broad concept. Presentation: March 25, 2004 at Spring info tech conference." (Keith Instone)
Posted by PJB on July 04, 2004 | Classification: User experience
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"This article outlines a structured approach to deploying a CMS, as well as providing a range of practical guidelines and tips that will assist the implementation team." (James Robertson - KM Column)
Posted by PJB on July 03, 2004 | Classification: Content management
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"XMFL is a new language designed to exchange MetaData between websites. The metadata is of topics arranged into facets." (iawiki)
Posted by PJB on July 03, 2004 | Classification: Metadata
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A 80 mins. video of Jef Raskin's talk entitled 'What's wrong with the state of interface design today?' - Make sure you have the proper codec. (Microsoft Multi-University/Research Laboratory) - courtesy of vuk cosic
Posted by PJB on July 02, 2004 | Classification: HCI
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"Online journalism needs better design for active readers rather than passive consumers. The author's research indicates that Web content can be made far more meaningful and useful through better use of interactivity, or 'productive interaction'." (Online Journalism Review) - courtesy of lucdesk
Posted by PJB on July 01, 2004 | Classification: Interaction design
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