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July 24, 2008
Interaction Design and Service Design: Expanding A Comparison of Design Disciplines 
"Interaction design encounters service design in business innovation, e-government, and a whole range of other settings. There is a range of service settings in which interactive artefacts are used to perform service, and a set of business innovation strategies combining process innovation and interactive technology. In the meeting between these the service perspective becomes a challenge to interaction design, and technology usage becomes a challenge to service design." (Stefan Holmlid - Nordic Design Research Conference)
Posted by PJB at July 24, 2008 04:31 PM