March 03, 2008

Measuring satisfaction: Beyond the usability questionnaire

"Most usability tests culminate with a short questionnaire that asks the participant to rate, usually on a 5- or 7-point scale, various characteristics of the system. Experience shows that participants are reluctant to be critical of a system, no matter how difficult they found the tasks. This article describes a guided interview technique that overcomes this problem based on a word list of over 100 adjectives. We also include a spreadsheet to generate and randomise the word list." (David Travis - Userfocus)

Posted by PJB at March 3, 2008 02:18 PM