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December 07, 2006
What is Customer-Centric Content Management?
"Customer-centric content management addresses customer needs at every touchpoint, while driving down content costs and improving processes. This article identifies why we need to move to a customer-centric content management focus and provides an outline of its components." (Ann Rockley - The Rockley Report Dec. 2006) - courtesy of thomhaller
Posted by PJB at December 7, 2006 09:30 AM