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August 20, 2006
New Life for Product Documentation
"We usually assume that documentation is used after a product has been purchased, as part of the process of learning or setting it up. But these are all examples documentation as part of the purchasing-decision process, looking for information beyond the lists of features or simple technical specifications on data sheets." (Whitney Quesenbery - UXmatters)
Posted by PJB at August 20, 2006 10:25 AM