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April 24, 2004
How much human support does your website need?
"A website should be measured based on the value it creates. What results do you want to get from your website? A 100 percent self-service website may simply not deliver the results you need. The right mix of self service and human support may in fact deliver the best value." (Gerry McGovern)
Posted by PJB at April 24, 2004 08:18 AM | TrackBack