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April 29, 2003
Getting Confidence From Lincoln
"(...) when searching large web sites for information, there were some sites where users always seemed to know where to find the content. No matter what content they were seeking, every user somehow knew to make a bee-line for it. Not every site worked this way and we wanted to know what made these particular sites work so well." (Jared Spool - User Interface Engineering)
Posted by PJB at April 29, 2003 04:16 PM | TrackBack