All posts from
September 2019

The power of critique: How to improve feedback on your team

Design critique, properly done the best feedback loop.

“​Giving each other helpful feedback is one of the most important parts of being a team. But many teams struggle to give each other feedback in productive ways. Thankfully, the design community has been absolutely obsessed with how to give each other feedback since the start of time.”

Braden Kowitz a.k.a. /kowitz | @kowitz ~ Range

The digital revolution will see you now: Transforming patient experience in the digital era

Digital infiltrating in every aspect of live, and changing it.

“​Industry after industry has reinvented itself in response to upstart challengers and shifting consumer expectations that are the hallmarks of this new era. The same is true in healthcare, where we have weathered the introduction of the electronic medical records, patient portals and now interoperability. But to date our industry’s digital transformation has been guided largely by government regulation – leaving the design of the future of healthcare to be driven by policy makers and executed largely by IT departments. Meanwhile, most other industries have turned to a different guru for inspiration and guidance: the consumer. Northwell Health has undertaken a cultural transformation grounded in patient and family centered care. In this narrative, we explore our digital patient experience (dPx) journey and lessons learned. Every person, every role, every moment matters.”

Emily Kagan Trenchard, Laura Semlies, and Sven Gierlinger ~ PXJ Issue 2

Three people-centered design principles for deep learning

Taking the human perspective in all technology achievements.

“​Our people-centered design principles support the goal of providing and informing with data to allow people more opportunities in their work. In our experience, there are three key principles organizations need to hold up as pillars for any AI implementation: transparency, explainability, and reversibility. (…) There are three methods that companies can take to put these principles into action in their AI projects. These methods aim to reduce the risk of introducing poorly tuned AI systems and inaccurate or biased decision-making in pilots and implementations.”

David A. Bray et al. ~ MIT Sloan Management Review

A new model for the design thinking process

Design thinking process in many variations.

“​One way to frame the relationship between these two is that design properties describe the foundational structures on which design principles are hung. Or to use an analogy, properties are the basic rules of chess (how the board is set up, how the pieces move, etc.), and principles are the various strategies, play styles, and schools of thought.”

Yosef Shuman a.k.a. /yosefshuman | @aleafinwater ~ YosefsHuman.com courtesy of @peterboersma

Global Information Design: A New Framework for Understanding Data Visualization

Now wondering how the underlying data sets are represented.

“​Information designers and dataviz practitioners today face a daily challenge: what technique, method, software, or code library to use for their next project. Practitioners look both forward and backward, trying to keep up with the latest software tools and at the same time find more examples from the past — “classic” examples that can teach us something today.”

Paul Kahn a.k.a. /paulkahn | @pauldavidkahn ~ Medium