The more details you need from backstage processes and roles, the more you need blueprinting.
“A service blueprint is, in essence, an extension of a customer journey map. A customer journey map specifies all the interactions that a customer will have with an organization throughout their customer lifecycle – the service blueprint goes a bit deeper and looks at all the interactions both physical and digital that support those customer interactions and adds a little more detail to the mix.”
The Interaction Design Foundation ★
Agile-this and Agile-that.
“How usability testing makes its way in can depend on the product owner’s approach or the organization’s UX maturity. When it works well, there is a common pragmatism that helps makes the tortured relationship more like a healthy marriage. The differences between Agile and UX are not irreconcilable; as with many things, attitude seems to be the key in making it work. There are plenty of good guides out there on how to get user testing done in an Agile environment.”
Luke Smith ~ HandrailUX ★
Design thinking is an organizational competence in the 21st century.
“Design thinking is a process that uses design principles for solving complex problems. It helps organizations identify opportunities, unlock innovation, and improve their businesses.”
Jonathan Follett and Mary Treseler Wong ~ O’Reilly Radar ★
Still design the user interface. Text as UI.
“Chatbots that use artificial intelligence, actually understand human language, and they continually become smarter as they learn from the people who interact with them.”
Amelia Wong a.k.a. /amelia-wong | @ameliacwong ~ UXmatters ★
A bright new future for design with natural language.
“Voice interaction represents the biggest UX challenge since the birth of the smartphone, so we break down the implications and opportunities for this paradigm shift in UX design. (…) In this post, we’re going to explain some of the profound implications of the rise of voice interaction for UX design. Just as the internet began as a playground of raw new technical capability that embraced the guiding principles of intuitive, user-friendly product design over time, so too I see today’s voice-enabled tools and devices in their infancy, with limitless potential ready to be unlocked through innovative, user-centered design.”
Jason Amunwa a.k.a. /jasonamunwa | @King_Jaffy ~ Digital Telepathy ★
UCD and documentation, a happy marriage.
“I recently presented to the STC Twin Cities chapter on User-centered Design Principles for Organizing Documentation. When organizing your documentation, such as arranging navigation titles, workflows, or other wayfinding features, you can apply universal design principles to make your content more user centered. Some of these principles include Modularity, Hierarchy, Five hat racks, and Progressive disclosure. These design principles, based on solid user research from design gurus, will help users better find and navigate your help content. You can view the recording and audio from the event here.”
Tom Johnson a.k.a. @tomjohnson ~ I’d rather be writing
Eulogy by the master of preso on the master of stats.
“The Zen Master of data visualization has died. I am sorry to have to report that Dr. Hans Rosling passed away today in Uppsala, Sweden. He was just 68. A profoundly mournful day for anyone who knew Professor Rosling, obviously. But it’s also a sad day for all of us in the greater TED community or data visualization/business intelligence communities as well. Dr. Rosling’s work was seen by millions and will continue to be seen by millions worldwide. It is incalculable just how many professionals Hans inspired over the years. His presentations, always delivered with honesty, integrity, and clarity, were aided by clear visuals of both the digital and analog variety. He was a master statistician, physician, and academic, but also a superb presenter and storyteller. (…) Let us all remember Professor’s Rosling’s contributions and continue to keep the dream of a more fact-based, rational worldview alive.”
Garr Reynolds a.k.a. /garr-reynolds | @presentationzen ★
Ethics, the new unique selling point of design.
“As the user experience professional, when the business wants to let videos wander (in other words, business leaders or other well-intentioned team members want to use the video in a way that the participant didn’t agree to), someone must serve as gatekeeper. Whenever these moments occur, our UX Cassandra role should compel us to represent not only our users’ need for great user experience, but for proper ethical handling of their participation in our experiments. Each of our new tools provide ethical challenges. We have an obligation to consider their challenges and address them as seriously as we do with our live participant studies or any of our methods.”
Josephine Scott a.k.a. @josies ★
Know thy history.
“You could say the basic principles of Design Thinking have always been around. It was these basic principles that early humans built tools and drew on cave walls. It required observation, experimentation and prototyping. Learning from each iteration and evolving the design and our evolution as a species. Just as is does today.”
Sean Van Tyne a.k.a. @Sean_Van_Tyne | /seanvantyne ★
Great posterchild of design in the enterprise.
“Shifting trends are forcing technology companies to reimagine their value proposition. IBM has chosen to create disruption through design. In embracing the future, the company is essentially invoking its past. Back in 1956, IBM was the first large company to establish a corporate-wide design program. But this time, the company’s goals are more ambitious.”
Atul Handa a.k.a. @at_hand /atulhanda and Kanupriya Vashisht a.k.a. @Kanu_Conceptell /kanuhanda ~ UXmatters ★