The magic of personalisation, adaption, and intimate integration.
“Everyone talks about it. No one knows how to do it. Still, everyone is convinced everyone else is doing it. So everyone wants to do it themselves. But in the end, no one is actually doing it.”
Deane Barker a.k.a. /deane | @gadgetopia ~ gadgetopia ★ courtesy of @everbass
Design thinking, the scientific method of the 21st century.
“What is it that we’re talking about, when we’re talking about design? We may first encounter design as aesthetic treatment and styling – certainly important, but not, of course, the entire story. Stylistic design is often seen in contrast with design as a process for tackling tough problems. Design thinking is an abductive approach to complex problem solving that leverages the designer’s empathetic mindset in order to understand people’s unarticulated needs and identify opportunities for solutions. This is a human-centered innovation process that can be applied to a wide range of challenges: design thinking can be used to create everything from products and services to business models and processes.”
Jonathan Follett a.k.a. /jonfollett | @jonfollett ~ O’Reilly Radar ★
Progression is just an idea, not a practice.
“The premise is refreshingly simple: bridge the gap between offline and online experiences and gain performance increases, lower bounce rates, and even better conversion rates while doing so. Progressive web applications (PWAs) are basically another layer to add on an existing website, one that interacts between the browser and http connection. This means that any and all requests first go through the service worker, which is an important part of any PWA. The service worker then determines whether there is even a need to connect to the internet for the request, or whether it should just serve a locally stored cache of the website the user is currently browsing.”
Mark Pedersen ~ Boxes and Arrows ★
Tips and tricks for UX strategists.
“Something is happening in the world of enterprise software development: design and user experience are becoming integral to business success.”
Cassandra Naji a.k.a. /cassandra-naji ~ UXmatters ★
Design from protos to algos.
“Clickable or static? Axure or paper? No matter which prototyping tools you use, the same tips apply to preparing a user interface prototype for the most effective user research.”
Kara Pernice a.k.a. /karapernice | @karaann ~ Nielsen Norman Group ★
ML eats XD for breakfast, lunch, and diner.
“Traditionally the experience of a digital service follows pre-defined user journeys with clear states and actions. Until recently, it has been the designer’s job to create these linear workflows and transform them into understandable and unobtrusive experiences. This is the story of how that practice is about to change. Over the last 6 months, I have been working in a rather unique position at BBVA Data and Analytics, a center of excellence in financial data analysis. My job is to make the design of user experiences reach a new frontier with the emergence of machine learning techniques. My responsibility — among other things — is to bring a holistic experience design to teams of data scientists and make it an essential part of the lifecycle of algorithmic solutions (e.g. predictive models, recommender systems). In parallel, I perform creative and strategic reviews of experiences that design teams produce (e.g. online banking, online shopping, smart decision making) to steer their evolution into a future of ‘artificial intelligence’. Practically, I boost the partnerships between teams of designers and data scientists to envision desirable and feasible experiences powered by data and algorithms.”
Fabien Girardin a.k.a. /fabiengirardin ~ D&A blog ★ courtesy of puttingpeoplefirst
In the end, everything connects. The web and philosophers as well.
“Does the centralization of the Web change both the diffusion of knowledge and the philosophical definition of knowledge itself? By exploring the origins of the Semantic Web in the philosophy of Carnap and of Google’s machine learning approach in Heidegger, we demonstrate that competing philosophical schools are deeply embedded in artificial intelligence and its evolution in the Web. Finally, we conclude that a decentralized approach to knowledge is necessary in order to bring the Web to its full potential as a project for the spread of human autonomy.”
Harry Halpin and Alexandre Monnin ~ First Monday 21.12 ★
Language being used in processes for communication and specifics.
“Around a year ago, while working at a digital agency, I was given the objective of streamlining our UX design process. Twelve months later, this article shares my thoughts and experiences on how lean thinking helped to instill efficiencies within our UX design process.”
Kyle Cassidy a.k.a. /kycassidy | @kyecass ~ Smashing Magazine ★
All the rational arguments to convince C-level. Still no gut feeling.
“This is one reason why many in the field now downplay the D-word in favour of “User Experience,” or UX. Born out of software design, UX has become a useful lens for understanding everything from watches to wheelbarrows. The total experience of the customer is what counts. That includes the product’s fit and finish, its ergonomics and safety features, and how intuitive it is to use.”
Graham F. Scott ~ Canadian Business ★
Strategic thinking for in-house UX teams.
“UX design encompasses user research, user interface design, visual design, and content. But what about process design? Why should seasoned companies – whose product-development process hasn’t previously relied on conducting design research – hire UX professionals to help them devise and realize a new business model?”
Mark Baldino a.k.a. /markbaldino | @fuzzymath ~ UXmatters ★