Design as a team sport. Getting rid of the genius designer myth.
“Hire for the right roles. Some people believe that founders are the only ones who can create company culture. It’s true that founders are usually responsible for creating the original values. Consider how Larry Page and Sergey Brin from Google defined the way they wanted their first dozen employees to feel at work. In fact many of the best-loved parts of the culture started before Google had 50 employees. But as a company grows, there are still opportunities for cultural recalibration. Here are seven roles of people who help define, harness, reflect, and embody culture at IDEO. Think of them as the new faces of organizational culture.”
Mollie West ~ AIGA ★
As long as the ‘C’ in the hashtag #CX refers to customer, citizen or community, there’s no improvement of clearity.
“Why not Community Experience? I know it puts less emphasis on an individual user than the word “Citizen” — but let’s admit it — citizen actually refers to someone who belongs in or to a context. See? The word citizen carries with it the idea of community any ways! And the communities our ‘customers’ (users, citizens) belong to, or feel excluded from, directly impacts how they experience our services in any case.”
Jamie Lee ~ Medium ★
In open ecosystems, the experiences of all humans matter.
“From a philosophical perspective, a lack of care about the psychological and sociological toll our products may take on users could drastically alter the concept of a traditional society altogether. It’s better to recognize and reverse potentially harmful design patterns now before habits and cultural beliefs lose sight of social concerns that were once fundamental. Despite popular belief, money and societal good do not have to be mutually exclusive. Let’s start taking second-hand experience into consideration and make it a core part of the way we practice UX.”
Dash Neimark a.k.a. /uxdash | @ux_Dash ~ Boxes and Arrows ★
UX seems technology-driven, but it’s not. Experiences are as old as humans are, in whatever circumstances.
“Robotics. Genomics. Synthetic biology. Such emerging technologies are today at the cusp of widespread commercial adoption and will have disruptive impact across industries—from agriculture to manufacturing and health to energy. These technologies are the next great frontier for User Experience. Science, engineering, and design are percolating on solutions to many technological challenges. UX designers are bringing the expertise they’ve gained in creating digital and physical products to bear on new robotic and even biological products. For instance, at the Wyss Institute, cross-disciplinary teams comprising scientists, engineers, designers, business people, and other innovators are creating and commercializing bio-inspired products. Last year, the Bio/Nano Programmable Matter group at Autodesk created a synthetic bacteriophage and 3D printed the virus. The company, which is best known for its design and engineering software, is now working on a next-gen software platform for synthetic-biology design.”
Jonathan Follett a.k.a. /jonfollett | @jonfollett ~ UXmatters ★
The delta creates the concepts.
“User experience is not the same as customer experience. While most designers directly influence the UX, they also need to understand the larger context of the CX. The customer experience represents every step of the journey from when users are running price comparisons, to when users try the product, to when users may resort to customer service if their needs aren’t met.”
Jerry Cao a.k.a. /thinkjerrycao | @jerrycao_uxpin ~ The Next Web ★ courtesy of @nicooooooon
Magic from the Machine.
“This paper describes techniques in computational creativity, blending mathematical modeling and psychological insight, to generate new magic tricks. The details of an explicit computational framework capable of creating new magic tricks are summarized, and evaluated against a range of contemporary theories about what constitutes a creative system. To allow further development of the proposed system we situate this approach to the generation of magic in the wider context of other areas of application in computational creativity in performance arts. We show how approaches in these domains could be incorporated to enhance future magic generation systems, and critically review possible future applications of such magic generating computers.”
Howard Williams and Peter W. McOwan ~ Frontiers in Psychology ★
From code to language: algorithms.
“As experience designers, we rely more on algorithms with every iteration of a Web site or application. As design becomes less about screens and more about augmenting humans with extended capabilities, new ideas, and even, potentially, more emotional awareness, we need algorithms. If we think of experience designers as the creators of the interface between people and technology, it makes sense that we should become more savvy about algorithms.”
Pamela Pavliscak a.k.a. /pamelapavliscak | @paminthelab ~ UXmatters ★
Design systems, the tactical vehicle of enterprise UX managers.
“Takeaway: balance ambition for depth with spreading fundamentals wide across a large enterprise, so that everyone shares a core visual language.”
Nathan Curtis a.k.a. /nathancurtis | @nathanacurtis ~ A List Apart ★
Next versions of HTTP, URI and HTML will be even more important.
“Just as many of the practices and ideas subsumed under the ‘Web 2.0’ label in fact preceded the term in important ways, so too have they outlasted it. Though use of the term itself has waxed and waned, its fundamental (if sometimes conflicting) ideals have spread outwards — winding their way through cultural and social shifts as well as subtle technological and economic reconfigurations — and continue to inform contemporary discussions of new platforms and practices.”
Michael Zimmer and Anna Lauren Hoffmann ~ First Monday 21.6 ★
First visual contours of the design, a sketch.
“(…) if we think of design as a sequence of iterative phases that progress towards final production, we are then able to identify an open or fuzzy phase of design. In this we contrast a divergent conceptual design ideation with a more convergent, specific and detailed design phase. We do this as much to contrast the different aims of design at these different phases of the process, as to highlight the kinds of design work involved or tools used at any given stage.”
James Self ~ Core77 ★
He’s getting into the mainstream of science journalism.
“More than a century ago, Belgian information activist Paul Otlet envisioned a universal compilation of knowledge and the technology to make it globally available. He foresaw, in other words, some of the possibilities of today’s Web.”
Sidney Perkowitz ~ JStor Daily ★
Finally some time for real in-depth research on the IA roots.
“In a search for classic works on information architecture, Joyce’s Ulysses and Richard Saul Wurman’s The City, Form and Intent are each compared internally across different versions and considered in terms of content, context and user. Each author modified readers’ experiences through changes in the content and physical form of their works. Wurman’s 1963 work, a loose-leaf collection reflecting architecture through clay models of cities, was redone in 1974 with the same content but different physical presentation. Joyce’s Ulysses was marked by variations across versions, with omissions, additions and typographic errors carried inconsistently through editions, leaving the author’s intended meaning ambiguous. The context of Wurman’s work was the very early stage in the author’s career. The context of production of Ulysses involved composition, editing, publishing, correction and republishing across multiple channels, making consideration of the totality of the editions key to understanding the information architecture of the work. Users of Wurman’s original print work exalted it, while users of a 2014 spin-off web project see it from a different perspective. Similarly, the user experience for Ulysses varies widely, depending largely on which edition is read. The analysis and internal comparison of the two works highlight the importance of both content knowledge and technical skill throughout any information architecture project. Whether they will serve as masterworks for the field remains an open question.”
Dan Klyn a.k.a. /danklyn | @danklyn ~ ASIS&T Bulletin June/July 2016 ★
Personas, wireframes and customer journey maps. Now, design systems for visual designers. Each UX discipline has its own deliverable.
“Working in software development and design, we are often required to ship one-off solutions. Sometimes we’re working within time constraints and sometimes we just haven’t yet agreed upon a path forward. These one-off solutions aren’t inherently bad, but if they aren’t built upon a solid foundation, we eventually find ourselves having to pay back accrued technical and design debts. Visual language is like any other language. Misunderstandings arise if the language is not shared and understood by everyone using it. As a product or team grows, the challenges within these modalities compound.”
Karri Saarinen a.k.a. /karrisaarinen | @karrisaarinen ~ Airbnb Design ★
Pick your wars as a UX leader.
“Great UX leaders understand what it takes to transform a company into a design-led organization. They know how to set up an organizational structure and inspire a culture that can attract the best talent—a culture that lets designers do what they do best and incorporates strategic design thinking into the organization. Such leaders also understand the language of business and can communicate within a business framework.”
Jim Nieters a.k.a. /jimnieters | @Jimnieters ~ UXmatters ★