Consolidation is the best fundament for innovation.
“(…) our quest to discover what a mature, holistic practice and project framework looks like; what we need to think about in designing the future of business, and the nature of a successful project team.”
(Daniel Szuc, Josephine Wong, and Michael Davis-Burchat ~ UXmatters) ★
Dealing with complexity is the underlying message.
“Service design is just what it sounds like, the design of services. But this is a misnomer. If you look into the focus of modern service design across various industries, including my own, you see that it truly translates into “macro, end to end, surface to core experience design. This means it goes beyond the UX of specific touchpoints, and beyond just focusing on one channel or funnel. It truly stands for the macro view of the customer experience, and should be used strategically to design a more optimized and effective one, daresay delightful. Or, be used tactically to fix experiences that are falling short of their promise.”
(Erik Flowers a.k.a. @Erik_UX ~ HelloErik) ★
Is there or isn’t there such a thing as The Fold?
“What appears at the top of the page vs. what’s hidden will always influence the user experience—regardless of screen size. The average difference in how users treat info above vs. below the fold is 84%.”
(Amy Schade ~ Nielsen Norman Group) ★