Always thought service design and UX design were close cousins.
“We hear plenty of talk about the power of design. It is a very pragmatic discipline. Look around you, nearly everything you touch has been designed. For this particular scenario, design attempts to ask (and answer) questions such as: what should the customer experience be like? What should the employee experience be like? How does a company maintain a consistent brand essence and stay relevant to its customers? How might we take the principles of design and stretch them to examine the intangibles?”
“Here’s something about taxonomies that might surprise you: they’re not just for librarians anymore. Taxonomies were once a niche concept – useful but complex structures tackled only by the most hearty of information managers in sprawling databases. The past few years have seen taxonomies demystified and ‘rebranded’ as powerful yet approachable tools for anyone with an interest in making content easier to find and use. One of the most popular applications of taxonomy to come out of this renaissance is taxonomy-driven publishing.”
Differentiation of the UX field into multiple roles: customers, patients, citizens and kids.
“Designing for kids is a unique and challenging situation for any UX professional. While many principles and practices span across all ages, there are many issues which arise exclusively when dealing with children. In this introductory article we’ll look at kids and the specific issues that they bring about. We’ll also examine some guidelines, constraints, and considerations that you should take into account when designing UX for kids.”
When is still was HCI, it was called a science. Now, it’s an art.
“User experience is an art form of its own. You never can predict for certain how your site or app will be perceived. What you can do is arm yourself with the tools to make informed decisions about UX in the design process.”