All posts from
March 2013

Multi-dimensional analysis of dynamic human information interaction

Studies and research for our fields of practice are important parts of our fundaments.

“This study aims to understand the interactions of perception, effort, emotion, time and performance during the performance of multiple information tasks using Web information technologies. (…) The results of this study can be employed as a theoretical foundation for designing human-friendly, adaptive user interfaces, which function as intelligent and affective central mechanisms and help users prioritise, monitor and coordinate their needs/tasks/goals effectively and efficiently. This study introduces the emotional factor, which is a newly emerging dimension, in dynamic information seeking and retrieval contexts and enlightens the existing areas of human information interaction.”

(Minsoo Park ~ Information Research 18.1)

Bridging the CEO credibility gap

So, grow-up you UX community.

“Unfortunately, boardroom UX literacy does not develop by itself. It is the role of UX leaders to create an environment in which it can develop within their companies’ leadership teams and to provide meaningful data to which it can be applied. (…) I would suggest that the root cause leading to CEOs remaining underserved by the typical usability data available to them is a continued lack of business leadership focus and practice understanding among the UX community.”

(Daniel Rosenberg ~ Interactions March-April 2013)

Government service design manual: ‘Digital by default’ service standard

Besides Estonia, these people in the UK are leading the way for sure.

“From April 2014, all new and redesigned digital services will need to be so good that people prefer to use them. (…) Remember, this site is currently a prototype. We are continuing to work on the content that is hosted here, and will add more guidance and features after the release in April 2013.”


Teaching and learning human-computer interaction

HCI is alive and kicking.

“Human-computer interaction as a field of inquiry necessarily evolves in response to changes in the technological landscape. During the past 15 years, the speed of change has been particularly dramatic, with the emergence of personal mobile devices, agent-based technologies, and pervasive and ubiquitous computing. Social networking has also profoundly changed the way people use technology for work and leisure. Who would have predicted a decade ago that (smart)phones would offer constant access to the Web, to social networks and broadcast platforms like Facebook and Twitter, and to hundreds of specialized apps? Who could have anticipated the power of our everyday devices to capture our every moment and movement? Cameras, GPS tracking, sensors—a phone is no longer just a phone; it is a powerful personal computing device loaded with access to interactive services that you carry with you everywhere you go.”

(Elizabeth Churchill, Anne Bowser, and Jennifer Preece ~ Interactions March-April 2013)

The new experience economy: Activity as currency

Technology entering into the veins of society and culture.

“But the great equalizer to make this experience economy a true, two-way economy may be the simple sensor embedded in my clothing, car, or public space. Digital value exchanges are beginning to extend far beyond the screen of my phone or laptop. Embedded sensors will allow me to increasingly exchange my activity for currency.”

(Graeme Waitzkin and Laura Richardson ~ designmind)

The third user: Why Apple keeps doing foolish things

UX and HCI facing the business community. Always interesting.

“Apple keeps doing things in the Mac OS that leave the user experience community scratching its collective head, things like hiding the scroll bars and placing invisible controls inside the content region of windows on computers. Apple’s mobile devices are even worse: It can take users upwards of five seconds to accurately drop the text pointer where they need it, but Apple refuses to add the arrow keys that have belonged on the keyboard from day-one.”

(Bruce Tognazinni) ~ courtesy of freegorifero

Why service design is so valuable

Whatever it takes: usability, user experience, customer experience, or service design.

“To be able to build sustainable businesses, they need to create real value. That’s why service design is so great. Service design makes use of an analytic, methodical process, but combines this with a creative, exploring and customer focused approach. It combines left and right brain thinking. This makes sure your focus will remain on long term value creation, without neglecting short term results. And not only results for your own business, but for all stakeholders involved. And that’s tough. That requires a change in culture. A culture, where the customer is really king. Where innovation is viewed as a responsibility for the entire company. Where people get the chance to try stuff out, and where they don’t get hanged directly if it does not work. Where management includes creative people and functions like chief experience officer exist.”

(Robbert-Jan van Oeveren a.k.a. @RobbertJan ~ Buro Koos)

How the web designs information

Great insight into paper versus digital, online, Web, ‘what-have-you’. Now filter design included.

“On paper, information design is monolithic and paternalistic. It is all about static structures page layouts, indexes, tables of contents all specified by a supervising author. On the Web, information design is distributed and democratic. It is all about filters, about designing filters that work for you, and about designing content to work with the filters. (…) Content needs to be designed for the Web. The filters need to be designed for the content.”

(Mark Baker ~ Every Page Is One)

Service design in government: A systematic approach to designing digital government

System thinking connected to design thinking. Deep thinking for government digital services.

Disclosure: I work at Informaat (The Netherlands) ~ “In this ten-minute presentation, the new digital reality and grand challenges facing government are identified, and the way in which Informaat’s systematic design approach can be a solution to meet these challenges is outlined. The guiding principles of this approach are putting citizens at the center of design, applying outside-in thinking throughout, and visualizing as much as possible. By harnessing the power of personas, journeys, ecosystems, dialogues, wireframes and prototypes, government services can be delivered in the best possible manner.”

(Mark Fonds ~ BiRDS on a W!RE)

What is the client’s role in user research?

Balancing client and user requirements? Out of balance mostly in fav of client.

“Successful user research involves close collaboration between clients and researchers to ensure that the research focuses on the right issues and provides acceptable recommendations. So, in this edition of my column, I’ll speak directly to the clients of researchers about the steps they should take to stay involved throughout a user research project and ensure its success.”

(Jim Ross a.k.a. @anotheruxguy ~ UXmatters)