All posts from
November 2012

Testing Positive for Healthcare UX

Experience design for employees, customers, users, and (now) patients.

“The healthcare experience is improving even though we’ve almost all had a less-than-pleasant memory of either waiting endlessly for an appointment, forgetting when and what dose of meds to take, crying over massive and unpredictable bills, or even just locating decent care in the first place. All of these mounting complaints and expenses have finally pushed healthcare to the tipping point. As a result, a patient-centered paradigm has emerged that is forcing organizations to more closely examine and improve the experiences they provide.”

(Maren Connary a.k.a. @MarenConnary ~ UX Week 2012 videos)

Mobile Input Methods

Input, output and the magic in-between.

“One key area that surprises a lot of designers and developers that I have worked with is input methods. Yes, they know that users don’t have a mouse, but there’s still an unstated assumption that all desktop Web input widgets will work. Perhaps more troubling is that their personal preferences and rumors sometimes supplant data regarding the kinds of actual experiences that exist out in the world.”

(Steven Hoober a.k.a. @shoobe01 ~ UXmatters)

“Product designers” and design team evolution

The new ‘homo universalis’ of experience design.

“Product designers often work alone, and because they’re expected to do so many things, end up working on projects of limited scope. (I think this contributes to the problem of managing complex user experiences). My supposition is that the small team of generalists can also out-produce an equal number of team-of-one product designers. You get higher quality, because folks who have a functional emphasis (such as visual design or interaction design) can deliver better than those whose priority is developing a broader set of tools. And you get greater output, because their mastery of those areas means they can deliver more quickly. What you give up are the transaction/overhead costs of teamwork, but I don’t think those are as great as the gains.”

(Peter Merholz a.k.a. @peterme)

Philips Design: From data to meaning for people

Sounds a lot like ‘Design for Understanding’, but I guess that’s not what they mean. Or maybe they do in part 2/2.

“The internet is becoming ever more intertwined with our daily lives, even more so now that mobile platforms are blurring the dividing line between the online and physical worlds. Data now touches so many parts of our lives that our world is becoming a composite of digital and real. Data is pervasive, abundant and constantly changing how the world operates. Tapping into this wealth of Big Data has huge potential for data-enhanced businesses that are creative and capable of making data meaningful and relevant for people.”

(YouTube Part 2/2)