All posts from
September 2009

Service Design: A robust way to build brands

“It appears that brand builders have a powerful new process to help them build strong brand relationships. The design methodology called service design gives every indication of being a robust methodology for delivering high levels of brand value. In fact, as a method of value delivery it may be more effective than traditional brand practices based on communications and persuasion.” (Brian PhippsBrands Create Customers)

50 Most Usable RIAs

“Bill Scott and I have reviewed hundreds of RIAs while compiling examples for our book Designing Web Interfaces: Principles and Patterns for Rich Interactions, and subsequent talks and articles. We recently realized that we had amassed quite a list of applications. Thinking other designers and developers might be interested in these resources, we applied two simple criteria to identify the top fifty.” (Theresa NeilInsideRIA)

The Art and Science of Experience Design

“Businesses that historically have approached things in a purely scientific manner are now trying to engage their users at a more fundamental level. Through great experiences. And great experiences, the way in which these stories unfold, have this innate ability to change or enhance the way in which people view and interact with their world. We’re not advocating that we throw our concerns about platforms and technology considerations out the window but rather how best to combine them with thoughtful, engaging design principles. The Art and Science behind great experiences balancing one another in harmony, embodied within the end product.” (Christian SaylorInsideRIA)

The Ambivalence of Engaging Technology: Artifacts as Products and Processes

“In this paper, I will discuss several cases in order to explore how technological artifacts engage and are engaged in larger sociotechnical arrangements. I will show how they inscribe a certain relationship between users and designers and a certain level of engagement.” (Cristiano Storni – Nordic Design Research Conference 2009 Engaging Artifacts)