All posts from
July 2007

The ‘Arms Race’ Between Participation and Control

Interview with Howard Rheingold – “I agree with Benkler that there’s a third form of production along with the market and the firm, that’s emerging around common-space peer production, and that we don’t understand a great deal about it yet. I would not dismiss it. But neither do I think we really know whether you can do it with things other than producing code or a knowledge repository online. What can’t you do with it? We don’t really know yet.” (Scott RosenbergAssignmentZero)

User Experience Strategy

“For while our work certainly supports incremental progress towards better usability, findability, and credibility, user experience methods are equally well-suited to disruptive innovation. In the deep dives of design research, we gain insight into the latent needs of users, and with our sketches, mental models, and prototypes we bring greater richness and depth to the exploration of possible, probable, and preferable futures.” (Peter MorvilleSemantic Studios)

Megan Jaegerman’s brilliant news graphics

“Megan Jaegerman produced some of the best news graphics ever while working
at The New York Times from 1990 to 1998. Her work is smart, finely detailed,
elegant, witty, inventive, informative. A fierce researcher and reporter, she writes
gracefully and precisely. Megan has the soul of a news reporter, who happens
to use graphs, tables, and illustrations–as well as words–to explain the news.
Her best work is the best work in news graphics.” (Edward Tufte) – courtesy of jasonkottke

Conference Review: CHI 2007

“I had a wonderful time at CHI despite the limited amount of content for designers and my being unable to get into the courses I’d wanted to attend. I particularly regret missing Kim Goodwin’s course, ‘Where Usability Meets Desirability: Visual Design with Personas and Goals.’ I heard it was great. To enable CHI to reach its full potential in coming years, I hope its organizers take an iterative approach to designing the conference and solve the problems that exist.” (Pabini Gabriel-PetitUXmatters)

What Puts the Design in Interaction Design

“Interaction design is a blended endeavor of process, methodology, and attitude. Discussions of process and methodology are pervasive in the interaction design milieu and often revolve around a perceived tension between process and methodology and the role of design within this discipline. To be clear, process is the overarching design framework—for example, an iterative, or spiral, process or a sequential, or waterfall, process. Conversely, a methodology is a prescribed design approach such as user-centered design or genius design.” (Kevin SilverUXmatters)

Pick and Mix PDF Logo

Consumers moving between online and offline channels in the context of leisure travel preparations (PhD Thesis 2007) – “Consumers are increasingly using web-based systems for the search and purchase of products and services. They are, however, also still using traditional, offline channels such as telephone, high street and mail order, on a regular basis. The research presented in this thesis investigated consumer use of e-services in the context of a multi-channel environment, with a special focus on voluntary channel choice and voluntary movement between channels. Both multi-channel usage and voluntary
movement between channels are currently under-researched topics.” (Geke van Dijk – STBY)

Quiet Structure

“One of the basic, overriding elements featured in CNN’s new website design and layout is something I like to call quiet structure. Quiet structure is achieved when you de-emphasize the structural elements; the containing boxes, structural lines, bullets, structural color elements, etc. and bring a rhythmical consistency to the layout. The result is that the content becomes more conspicuous and the overall clarity of presentation is greatly enhanced.” (Andy RutledgeDesign View)

Things You See: Four Views into the Transformation Room

GK VanPatter in conversation with Bob Goodman (UX Consultant), Peter Jones Ph.D. (Redesign Research), and Eric Reiss (FatDUX and President, Information Architecture Institute) – “Considering the complexity involved our purpose here is not to try to redefine Information Architecture or other disciplines but rather talk about whether or not what we are doing has changed, is changing and what we might do to help others understand what that might mean, how we think about all the change that is occurring ourselves, how do we make sense of it? In no particular order I invite you to share your own thoughts and then lets jump off from there.” (NextD) – courtesy of puttingpeoplefirst