In principle, you can outsource anything. In practice, it’s not always the best option.
“You’ve got an idea or perhaps some rough sketches, or you have a fully formed product nearing launch. Or maybe you’ve launched it already. Regardless of where you are in the product lifecycle, you know you need to get input from users. You have a few sound options to get this input: use a full-time user researcher or contract out the work (or maybe a combination of both). Between the three of us, we’ve run a user research agency, hired external researchers, and worked as freelancers. Through our different perspectives, we hope to provide some helpful considerations.”
Chelsey Glasson et al. ~ A List Apart ★
The ultimate consequences of bad design: Three Mile Island, Challenger, and now Hawaii.
“The author and eminent design researcher Don Norman examines how poorly designed software spread panic in Hawaii–and offers tips for avoiding such incidents in the future. (…) To me, the most frustrating aspect of these errors is that they result from poor design. Incompetent design. Worse, for decades we have known how proper, human-centered design can prevent them. “
Donald A. Norman a.k.a. /donnorman | @jnd1er ~ FastCo.design ★
Introduction to several deep thinking articles on the role, value and transformation of design related to ‘wicked problems’ a.k.a. grand design challenges. As discussed during RSD5 (2017).
“Both systems thinking and contemporary design practices are insufficient, on their own, to transform the complex continuous problems our institutions have sustained through a rapidly morphing modernism. Leading practitioners in both core disciplines have quite similar motivations for envisioned outcomes in the world. This is clear in projects developed in flourishing communities and organizations, effective human-centered health practices, fully functioning democratic governance, citizen-centered cities and services, and so on. Practice-led research and reflective practice have taught many of us that the silver bullets of recent design ideas, such as multidisciplinarity and human-centricity, are also insufficient to the complexity and scale of these tasks. Systemics lends design thinking an explanatory theory that integrates principles with the power tools of disciplined method. Design lends systems thinking the pragmatic applications of integration, the transformation of human activity, and the surprising power of observing human experience in design research.”
Peter Jones a.k.a. /peterhjones” | @redesign ~ She Ji: The Journal of Design, Economics, and Innovation 3.3 ★
Always learn from adjacent disciplines. Unexpected connections are the best.
“I don’t think drama teachers will replace us all. But as product designers, we need the capacity to change our skillsets whenever it is needed. With visual UI shifting to conversations and voice-enabled interfaces, we can make our devices more inclusive and communicate with them more like with other humans. For these goals, learning new skills certainly pays off.”
The historical perspective on the Design dimension. The manifesto for a digital Bauhaus (Ehn, 1998) included?
“Design can address the critical problems of our age. The Bauhaus movement was of great historical importance. Today, we need more. Aristotle is considered of as one of the forerunners of the scientific movement, even as his actual words and writings of science and technology are completely ignored by today’s working scientists. That is how I feel about the Bauhaus movement: I am grateful for what it accomplished, but I do not find it relevant to the complex issues we face today.”
Donald A. Norman a.k.a. /donnorman | @jnd1er ★
Always appreciate a good metaphore or analogy.
“Have you ever heard of Design Thinking? Your answer to that question will depend largely on where you sit in the world. The phrase Design Thinking is known almost universally in design circles. It’s made its way around networks of business hype more than once. Hell, the folks at Singularity University — a cult of technological utopians who hoover handfuls of vitamins and believe we’ll all upload our minds to servers in a few decades — think Design Thinking may be your ‘Secret Weapon for Building a Greater Good.’ No doubt, many others have also heard from people excited about Design Thinking — a state of being known as having a bad case of the DTs.”
Lee Vinsel a.k.a. @STS_News ★
Some deep thinking going on here. Be aware of the algo’s.
“This paper explores pragmatic approaches that might be employed to document the behavior of large, complex socio-technical systems (often today shorthanded as ‘algorithms’) that centrally involve some mixture of personalization, opaque rules, and machine learning components. Thinking rooted in traditional archival methodology (…) has been a total failure for many reasons, and we must address this problem. (…) It may well be that we see the emergence of a new group of creators of documentation, perhaps predominantly social scientists and humanists, taking the front lines in dealing with the Age of Algorithms, with their materials then destined for our memory organizations to be cared for into the future.”
Clifford Lynch ~ First Monday (22.12) ★
Digital designers really need to understand the underlying technologies. As always.
“Designers will need to ramp up on new design skills to make a smooth career transition to the design of immersive experiences when the inevitable wave of new VR and AR design projects hits the pipeline.”
Pabini Gabriel-Petit a.k.a. /pabini | @pabini ~ UXmatters ★
Myths are eternal stories of fantasy in the minds of many.
“Exploring the truth about the type of people who do UX. Ah, the UX designer. A mythical figure in high demand these days. Sought after for their skills in empathizing with customers, designing digital products that people love, and their peculiar love of collaboration. Their natural habitat is anywhere there are interfaces to problem solve for – in product-based companies like Adobe or Shopify, in-house at some of the largest institutions such as banks or government, and selling their services at agencies like the Nielsen Norman Group and Pivotal Labs. But what’s the truth behind the rumors about this particular creature, and if you are considering becoming a UX designer, what are some of the misconceptions you might have? Let’s bust five myths about UX designers, and I’ll share some of my personal experiences along the way.”
Linn Vizard a.k.a. /linnvizard | @wittster ~ Adobe Creative Cloud ★ courtesy of @peterme
Some really deep thinking regarding human experiences, situated in the 21st century.
“Recently I read research reports on Customer Experience (CX) that I should have found unsettling but thanks to the journey of discovery I’ve been on during the last few months, which included slaying a rather pesky design hydra, I have embraced this as the start of exciting transformational things to come. “
Werner Puchert a.k.a. /wernerpuchert | @weenerdawg ~ Extraordinary Blog ★
Augmentation of the mind, not of ‘reality’.
“The challenge with tech-oriented definitions is that they tend to keep the tech at the heart of the matter and neglect the people, or end users. As a result, applications are driven by what kind of technology is available for an AR-enhanced project, rather than being driven by the type of human experiences we want to create through augmentation. To resolve this, we need to bring user experience more prominently into the AR conversation.”
Kieran Evans a.k.a. @kieranevans1 and Jes A. Koepfler a.k.a. @jeskak ~ UXPA Magazine ★
How more detailed can design tips go?
“Fonts to support glancing at individual words should be larger, in noncondensed widths, and uppercase over lowercase.”
Page Laubheimer a.k.a. /page-laubheimer | @page_level ~ Nielsen Norman Group ★
And what about the ethics of UX designers?
“Applying ethical thinking to UX design cannot be just about the end goal. This requires constant vigilance – regarding not only the explicit consequences of the designer’s work, but also the hidden, unintended consequences.”
Peter Hornsby a.k.a. /drpeterhornsby ~ UXmatters ★
From idea to concept. How about execution?
“A good concept can make your design more interesting. It can add depth and meaning to your work. A concept helps you generate new and related ideas. It also guides your thinking and design decisions. Your ability to develop concepts, your creativity, can help you stand out from other designers. So how do you go about developing a concept for a project?”
Steven Bradley a.k.a. /vangogh | @vangogh ~ vanseodesign ★
Screens still relevant, even when they talk.
“Devices which include screens, but employ voice as the primary input method point the way towards a more integrated and useful holistic user experience.”
Kathryn Whitenton a.k.a. /kwhitenton | @kwhitenton ~ Nielsen Norman Group ★
Deep thinking into one of the wicked problems of design research in academia and in practice.
“This paper takes an experiential perspective in describing the current situation in design education and design practice as seen through the eyes of someone on the ground at the crosshairs between research and design in education and practice. The current situation is marked by the fact that practice leads education in the integration of research with design. The integration is going well. The biggest challenges are the incompatibilities between how design research is done in practice and how research takes place at the university.”
Elizabeth B.N. Sanders a.k.a. /sandersliz ~ She Ji: The Journal of Design, Economics, and Innovation 3.1 ★
If you want, you can map anything. Designers included.
“Over the past 12 years I have obsessed over mapping designers. What type of designer someone was? What flavour? What shape? What skills? Getting beyond the title reductionism so rife in the UX industry.”
Jason Mesut a.k.a. /jasonmesut | @jasonmesut ★
Seven, that’s all.
“Everyone knows that the first step in any business venture is research on the path to creating a strategy. This strategy determines how you’ll function and guide the decision-making process. A website project – whether it is for a business or not – should follow the same concept. Without a solid user experience strategy, the design is likely to lack the features, elements and overall usability that make the website popular among visitors. While the idea of creating a UX strategy might not sound like a lot of fun, it’s a valuable exercise. And when done well, and with purpose, can definitely be enjoyable!”
Carrie Cousins a.k.a. /carriecousins1 | @carriecousins ~ designshack ★
Journey mapping for all areas.
“Customer journey mapping is a visualization technique that helps marketing specialists, user experience designers, and product and business owners see the journey people take when interacting with products and services. It is a great way to put on your customer’s shoes and see where your business fails to deliver a great user experience.”
Yuri Vedenin a.k.a. /yurivedenin | @yuri_vedenin ~ Smashing magazine ★
Giving consent respects humanity.
“Having strong, clear apparency to real semantic and pragmatic transparency as a backbone to meaningful consent will also help clarify risks within the data flows of large-scale, heterogeneous IoT infrastructures, from homes to cities to national infrastructure. Overall, by improving apparency to s/p transparency, we make meaningful consent possible. When meaningful consent becomes part of a system, entirely new kinds of services may be imagined that create value based on visible, shareable data. We can also make services more resilient. To get there, we need the design acumen of HCI researchers and UX practitioners to help design, deliver, and evaluate apparency interactions at IoT scale.”
M.C. Schraefer et al. ~ Interaction magazine Volume XXIV.6 ★