Many compelling insights into the turbulent world of enterprise work, focus and culture.
“(…) a new class of digital leadership is emerging to deliver the next era of transformation. The progressive C-level digital leader can navigate both IT architectures and end-to-end digital ecosystems. She co-creates compelling customer-centred visions, drives evolving strategies and plans, unlocks investments, delivers change at scale, and continuously improves operating effectiveness. Above all else, she keeps her focus squarely on the customer.”
Inês Almeida a.k.a. /inesalmeida | @Portuguesinha ~ APD Group ★ courtesy of @rvdhr
Fitting a square into a circle can be a real challenge.
“The Agile approach can be tough for designers — if misinterpreted it creates the expectation that a solo designer assigned to a scrum team will constantly and magically generate just-in-time designs. That a great cohesive overall product experience will be envisioned and unfolded piece by tiny piece across multiple scrum teams. On the other hand, if strategically focused on both discovery and delivery, Agile represents a great opportunity to center product development around frequent user feedback, and to constantly iterate by treating every release as a prototype that demands learning and improvement.”
Scott Mackie a.k.a. /srmackie ~ Medium ★
Take it away!
“In this Insight Report, we’ll look at the factors which make UX for IoT particularly challenging. We’ll discuss how technical architecture and business models shape UX, and how IoT blurs the line between product and service experiences. We’ll look at the need to give users transparency around how complex systems work and share data, in particular in relation to GDPR. And we’ll set out the challenges of designing distributed user experiences across multiple UIs, and show how some companies are tackling the challenges of designing for both hardware and software in parallel.”
Claire Rowland a.k.a. /clairerowland | @clurr ~ IoT.uk ★
Cognition, perception and emotion, all parts of the experience drivers need to be evaluated.
“When evaluating fonts, colors, and other visual details, assess both aesthetic impressions and behavioral effects.”
Kathryn Whitenton a.k.a. /kwhitenton | @kwhitenton ~ Nielsen Norman Group ★
Some people think something is real only when you can apply metrics to it.
“Customer journey analytics is the weaving together of every touchpoint that a customer interacts with, across multiple channels and over time. It connects millions of events into journeys from your customers’ point of view and is a data-driven approach to discovering, analyzing and influencing your customers’ journeys.”
Steve Offsey a.k.a. /steveoffsey | @MarketBuildr ~ Pointillist ★ courtesy of @rvdhr
The space metaphore is still alive. How about space as in on sea, where you have to steer (a.k.a. cybernetics)?
“Good navigation, like good design, is invisible. Applications with good navigation just feel simple and make it easy to accomplish any task, from browsing through pictures to applying for a car loan.”
Theresa Neil a.k.a. /theresaneil | @theresaneil ~ O’Reilly Radar ★
These towers seem to appear in every fast growing community, like UX, AI and content makreting.
“Despite the wave of CX initiatives launched by companies in recent years, my investigation indicates that the CX roles supporting these initiatives do not seem well matched to the activities required to design successful customer experiences. There are several ways to address this. First, companies building out a CX function must put more rigor into understanding the implications of designing CXs. A VOC program without qualitative research is incomplete. Analysis and synthesis are not learned on the job. Design is not simply generating a new idea as a response to a research insight. Second, companies must recruit candidates that fulfill those requirements or implement significant training programs to improve their CX profiles. Third, CX needs more formal education programs modeled after UX curriculums and emphasizing the basics of research, analysis, and design.”
Michael Thompson a.k.a. /michaelemmett3 ~ ACM Interactions Magazine XXV.3 ★ courtesy of @riander
Pace layers in sync: research and sprints. I hope it will actually work.
“The key idea is to ensure that every action taken during the Agile process is aligned with the sprint objective and with solving a specific problem for the user. UX research is also there to continually evaluate and assess whether the outcome that the team has produced is successful. By implementing this strategy, you’ll have UX research embedded from the beginning to the end of the Agile process and empower your team to solve user problems with more alignment and feedback on their work’s impact.”
LaiYee Ho a.k.a. @laiyeelori ~ UXPA Magazine ★
Voice interactions, a terra incognita for designers with a focus on perception. Dialogues, conversations and narratives as the new black.
“Many of the best practices for designing VUIs are the same as those for creating visual designs or interactive experiences: respect your users, solve their problems in efficient ways, and make their choices clear. But there are some unique design principles for VUIs as well. Remember, we don’t always know for sure what a user’s intent was. Plus, it’s necessary to spend more time on error cases. If you keep the principles I’ve described in this article in mind, you’ll be well on your way to crafting great VUIs.”
Cathy Pearl a.k.a. /alana-schroeder | @cpearl42 ~ UXmatters ★
Design for the upcoming generations. Quite a challenge for UCD.
“The evidence is clear: Children under the age of 10 need different interaction support than other age groups. Referring to these seven guidelines will help you design children’s touchscreen apps that are more successful for this age group by supporting their natural development and growth. Moreover, including children as part of the design process—whether they as testers, informants, or co-designers—will ensure a better experience for all. By considering these tips, we hope you will be able to focus on the fun factor of designing for kids!”
Julie A. Kientz, Lisa Anthony a.k.a. @lanthonyuf and Alexis Hiniker ~ User Experience Magazine ★
We never thought that, didn’t we?
“As Agile has become the standard working model for development teams, UXers are, oftentimes grudgingly, learning to integrate into existing Agile development teams. But few are exploring how a UX team can use Agile techniques, and perhaps more importantly an Agile mindset, to improve team performance and morale. It turns out that when done right, Agile can help UXers achieve personal and strategic goals, giving value and purpose to the problems UX teams face daily. Sound too good to be true? If so, read on to learn how this cross-functional UX and architecture team used an Agile approach to improve our product, team performance, team member engagement, job satisfaction, and influence.”
Becky Bristol a.k.a. @paintingblue and Nicole Derr a.k.a. @Nicole_Derr ~ User Experience Magazine ★
Sometimes you just have to change the label to make a ‘new’ start.
“UX writing recognizes language as an intrinsic part of a user’s experience with a product. UX writers think intentionally about how words alone can facilitate – or get in the way of – users’ goals. As a discipline, UX writing lets you manipulate language. It helps you prod your users one step closer toward desired actions. Indeed, validating the effectiveness of language – on websites, apps, and other digital products – is just as important as other areas of UX research.”
Alana Schroeder a.k.a. /alana-schroeder | @ealanaschroeder ~ Boxes and Arrows ★
From movable type to computational type.
“Can typography encourage long-form reading – not just scanning? What are the most exciting areas of cutting-edge experimentation in typographic technology and digital layout, and what new skills will we need to design tomorrow’s web content? Three experts – Mozilla’s Jen Simmons, publication design legend Roger Black, and ALA’s Jeffrey Zeldman – discuss typography and layout on today’s web: where we are now, and where we’re going.”
A List Apart ★
All phases of the design cycle transform into lean. Oh dear.
“The Agile approach to product development focuses on continually and quickly releasing, learning about, and improving a product to enable sustained movement forward. By focusing on incremental improvements rather than a finished product, product teams can learn and pivot as needed to maintain their competitive edge. Most product teams use, or are moving toward, some form of an Agile methodology to rapidly and incrementally evolve their product or service. The good news is that user experience research and design can fit into the Agile process quite effectively.”
Michelle R. Peterson, Anna Rowe, Valle Hansen, and Carmen Broomes ~ The Magazine of the User Experience Professionals Association ★
When places and spaces become too popular, the professionals redraw the map.
“In this article, I want to explore the split between the value of design thinking and the backlash, and see if there’s room to reclaim the value of this powerful way of working. Bear with the history lesson – it’s useful in seeing how design thinking has warped into something superficial.”
Jon Kolko a.k.a. @jkolko ~ ACM Interactions Magazine XXV.3 ★
We interact with the world through our senses, with all of them.
“Our senses are always on, sending a continuous stream of information through our nervous system to our brains. But a good deal of the time, we aren’t aware of our senses at all.”
John Alderman and Christine Park ~ O’Reilly Radar Design ★
Cognition revisited, in hardware, software and wetware.
“Human working memory holds information relevant to the current task; when tasks are too hard, users should be able to offload some of the working-memory burden to user interface features that can serve as an external memory.”
Raluca Budiu a.k.a. /ralucabudiu | @rbudiu ~ Nielsen Norman Group ★
Statistics for designers. Phew!
“Do you need numerical data about your product’s user experience, but you aren’t sure where to start? The first step is choosing the right tool. Check out this list of the most popular types of quantitative methods.”
Kate Meyer a.k.a. /kate-meyer | @kate__meyer ~ Nielsen Norman Group ★
Known design principles applied in new territories.
“Artificial intelligence often looks like magic: sometimes even engineers have difficulty explaining how the machine-learning algorithm comes up with something. We see our job as a UX team as helping people understand how machines work so they can use them better. This doesn’t mean we should explain how a convolutional neural network functions in a simple photo search up. But we should give users hints about what the algorithm does or what data it uses. A good old example comes from e-commerce, where we explain why we recommend certain products. These recommendation engines were the first AI UX many people encountered, many years ago.”
Dávid Pásztor a.k.a. /davidpasztor ~ UX Studio Team ★
Adding to our acrosoup: HX.
“The human experience trumps everything, and a product or service that’s designed with a contextual view of someone’s life will dominate the marketplace. For makers this means creating desired experiences through their products and services that users crave. But user experience always fits somewhere within the great context of one’s life. This is key. The human-centered design ethos is gaining momentum as context plays a greater role in the design of everyday things. So perhaps it’s time to expand the idea of what a product is to reflect that shift.”
Paul Campillo a.k.a. /paulcampillo | @paulcampillo ~ Typeform ★